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Imagine it’s the holiday season. Inside one of New York’s busiest shopping malls, an ATM stops working. The manufacturer dispatches a repair technician. She diagnoses a malfunctioning high-tech part that’s too valuable to be stocked in every field tech’s vehicle. Meanwhile, the manufacturer has a service agreement with the bank that its ATMs won’t be out of service for more than four hours. That’s where FedEx SupplyChain comes in.
Through its FedEx Critical Inventory Logistics® solution, the provider excels at offering what a growing number of today’s high-tech, life-science, medical device and avionics companies say they need: supply chain solutions that not only support the timely movement of finished goods, but also allow them to manage cost, time and their customers’ service expectations. Services that add value while goods are at rest, not just while in motion. Solutions that start with the sourcing of parts and extend all the way to post-sale returns and repair of finished products.
FedEx Critical Inventory Logistics matches the delivery requirement of each customer order with the optimum inventory stocking location and the appropriate FedEx transportation service. Central to the solution is the network of Global Distribution Centers that FedEx SupplyChain maintains in strategic locations around the world. The company also operates forward stocking locations – including many that are open 24 hours a day – at FedEx Office, FedEx Express, FedEx Trade Networks and other provider facilities worldwide, where customers’ most critical inventory can be positioned for rapid order fulfillment and delivery. Many of these stocking facilities are near hospitals, business centers and other strategic locations – enabling customers’ field representatives to pick up critical parts or devices on a moment’s notice or ship them using the many FedEx and non-FedEx transportation options available. The use of regional and forward stocking locations also allows customers to keep supplies accessible to support an increasingly mobile workforce.
Chain provides customers with real-time global visibility from a single integrated, flexible IT framework. Customers worldwide can track the status of their orders, shipments and inventory levels by logging into a web application on fedex.com – no matter where an order was placed or where it will be delivered. For added flexibility, order placement and status messaging are also available through electronic data interchange (EDI) and delivered in a common global message format.
Chain also operates a common warehouse management system, enabling more consistency in capabilities and experience around the world.
In the case of the out-of-order ATM in New York, the field tech simply types a parts order into her mobile device. The order data digitally flows to the nearest FedEx
Critical Inventory Logistics facility with the part in stock. In as little as 30 minutes, the part is ready either for pickup by the field tech or for delivery to the shopping mall. The cash machine is back online and outstanding customer experience is delivered.
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