Developing effective phone skills: [Essay Example], 498 words GradesFixer

Haven't found the right essay?

Get an expert to write your essay!


Professional writers and researchers


Sources and citation are provided


3 hour delivery

This essay has been submitted by a student. This is not an example of the work written by professional essay writers.

Developing effective phone skills

Download Print

Pssst… we can write an original essay just for you.

Any subject. Any type of essay.

We’ll even meet a 3-hour deadline.

Get your price

121 writers online

Download PDF

Do you feel awkward telephoning a new work contact for the first time? Developing effective phone skills — to be able to call to confirm an appointment or ask for an interview slot or anything else — is essential for career success. But since we live in an age of information overload, there is no predicting how the person on the other end will react. He may be hostile, choose to hang up, may ask you to call later or may be quite accommodating.

Time is at a premium and people are stressed out. Given all this, nobody wants to attend to that unexpected call during a busy day. But with a little planning and preparation you can make a good impression over the phone even and achieve the objective of the phone call. Heed these tips. i. Choose a good time Put off making business calls when you’re too distracted or tired to give it your all. You have exactly one opportunity to make a great first impression and you will not make it if you are not prepared. You need to be full of positive energy about what you are doing/ asking otherwise your voice will sound dull with no power to persuade or move the listener into action. Smile when you talk to people on the phone — it will show up in your voice. Remember: enthusiasm is infectious. Think you are calling a friend.

Let your voice be natural, calm, relaxed and easy-going. Try not to keep the other person on hold fora long time. If possible avoid it altogether. If you are making the call, you should have all the information readily available and not keep someone on hold. If you can’t help her right away, tell her you’ll call back — then do so. ii. Opening the call Eliminate any disturbing background noise if possible. Open the call with a standard professional greeting depending on the time of the day. Mention your first name, organisation, and purpose of the call clearly and be as direct as possible. Don’t beat around the bush; it can be very irritating. It’s a good idea to rehearse saying the person’s name several times BEFORE the phone call. This will help with any pronunciation problems and also personalise the call. Remember to get his/her title right.

Ask if this is a good time for you to be calling when you reach someone. If not, ask when you can reach them again. You will be surprised how many people you can actually get to talk to if you call first thing in the morning. Do not keep repeating their name during the conversation but stick to the rule of saying the listener’s name three times during an 8 to 10 minute conversation. Leave brief, clear messages on answering systems, giving your name, reason for the call and contact information. Don’t forget to leave your phone number, even if the person has it, so she doesn’t have to look it up.

Remember: This is just a sample from a fellow student.

Your time is important. Let us write you an essay from scratch

100% plagiarism free

Sources and citations are provided

Cite this Essay

To export a reference to this article please select a referencing style below:

GradesFixer. (2019). Developing effective phone skills. Retrived from
GradesFixer. "Developing effective phone skills." GradesFixer, 27 Feb. 2019,
GradesFixer, 2019. Developing effective phone skills. [online] Available at: <> [Accessed 8 July 2020].
GradesFixer. Developing effective phone skills [Internet]. GradesFixer; 2019 [cited 2019 February 27]. Available from:
copy to clipboard

Sorry, copying is not allowed on our website. If you’d like this or any other sample, we’ll happily email it to you.

    By clicking “Send”, you agree to our Terms of service and Privacy statement. We will occasionally send you account related emails.


    Attention! this essay is not unique. You can get 100% plagiarism FREE essay in 30sec

    Recieve 100% plagiarism-Free paper just for 4.99$ on email
    get unique paper
    *Public papers are open and may contain not unique content
    download public sample

    Sorry, we cannot unicalize this essay. You can order Unique paper and our professionals Rewrite it for you



    Your essay sample has been sent.

    Want us to write one just for you? We can custom edit this essay into an original, 100% plagiarism free essay.

    thanks-icon Order now

    Hi there!

    Are you interested in getting a customized paper?

    Check it out!
    Having trouble finding the perfect essay? We’ve got you covered. Hire a writer uses cookies. By continuing we’ll assume you board with our cookie policy.