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Evaluation of Job Satisfaction of Class Iii and Class Iv Workers Institute

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The need and demand for health care have exceeded the capacity of the well-maintained professions in order to provide complete, comprehensive and appropriate services, while also taking into account the prevention of disease. Thus, leading to special attention in medicine, dentistry and nursing sciences, as in any other health service. [1] Working in the medical profession is acknowledged both physically and mentally demanding profession. ‘A satisfied worker is a happy worker’, this statement by Robbins [2] sums up the importance of job satisfaction level among people. Locke had stated that job satisfaction is the positive emotional state resulting from the appraisal of one’s job and job experiences.

Every organization tries to achieve their objectives by making the best use of people as a valuable resource of the organization and attention must be given to the relationship between staff and the nature and content of their jobs. The organization and the design of jobs can have a significant effect on staff. Attention needs to be given to the quality of working life. Mental health at workplace was the theme stated by World Mental Health Day in 2017. Worldwide, more than 300 million people are suffering from depression and more than 260 million had been experiencing anxiety disorders while many of them live with both. A recent WHO-led study estimated that a sum amount of US$ 1 trillion is lost for the treatment of depression and anxiety disorders globally. Hence, sixty-sixth World Health Assembly had adopted an Action Plan of WHO’s Comprehensive Mental Health in 2013-2020 May 2013. WHO stated that stress at the workplace is inevitable due to the demands of the present work scenario. Pressure when perceived as acceptable by an individual, may keep workers attentive, inspired , able to work and learn but when that pressure becomes imprudent or otherwise unmanageable it summons up to stress. Stress can vandalize the workers’ health and work efficiency. Stress results from an imbalance between the demands and pressures on the person, on the one hand, and their knowledge, dedication and abilities on the other.

In general, job satisfaction level helps to identify an individual’s general attitude and interest towards his or her job. Clearly, a person with a high level of job satisfaction invariably holds positive attitude and enthusiasm towards his job, while a dissatisfied person holds negative attitude about the job. Job satisfaction has been associated to various aspects of patient care and health system outcomes in medical field as well as to general life satisfaction. Job satisfaction is therefore not a single entity but a complex set of interrelationship of tasks, roles, dedication, behaviour, responsibilities, interactions, incentives and rewards. The concept of job satisfaction defined by Herzberg and Mausner states the difference between intrinsic satisfaction such as recognition, the work tasks themselves and the level of or responsibility on the one hand, and extrinsic factors like working conditions, management indulgence, company policy or salary, which influence job satisfaction on the other hand.

Poor satisfaction is linked with suboptimal healthcare delivery system and poor clinical outcomes, maybe due to adverse events and reduced patient adherence. Job dissatisfaction is a major cause of nurses’ turnover and a shortage of nonphysician personnel. Another negative consequence of high turnover is a loss of continuity of care. For the healthcare workers themselves, a reduced job satisfaction is also related with increased levels of stress and burnout. Furthermore, it may affect patient satisfaction with care. It is known that working conditions have a significant impact on job satisfaction and a high workload is related with a lower work performance at primary care practices.

Although other sources may state different figures, it is clear that occupationally induced stress is a major problem for both individual employees and organizations. Recently some organizations have begun to respond to the problems of occupational stress by promoting employee health through stress reduction programs plan and implementing them. Job satisfaction may be an important predictor within the medical profession and the intention to change the job. Many studies in abroad have been carried out to explore this topic.

Job satisfaction can be directly related to work engagement. Work engagement is truly related to job characteristics that might be tagged as resources, motivators or inspirations, such as interactions with colleagues and one’s seniors, performance feedback, coaching, job autonomy, variety of tasks, and training facilities. Moreover, work engagement is positively related with self-efficacy and satisfaction and may precede engagement as well as follow engagement.

There are various studies performed at different professional level in the institute, yet less importance has been given to Class III and Class IV workers. One of the study by Sen and Deolia includes awareness on oral health status and literacy regarding it. In the university setup, no similar study conducted regarding job satisfaction on Class III and Class IV workers and hence, this study is about job motivation and satisfaction in Wardha, Maharashtra. This study aims to evaluate the job satisfaction of Class III and Class IV workers in Datta Meghe Institute of Medical Sciences, Sawangi (Meghe), Wardha, Maharashtra.


This cross-sectional study was conducted on Class III and Class IV workers at Datta Meghe Institute of Medical Sciences University (DU), Wardha, Maharashtra during the period of February-May in 2018. Before starting the study, approval was obtained from ethical committee of DMIMS (DU). Employees who have been working in the college for more than a year were included in the study and who have been working for less than a year and those who were not willing to cooperate were excluded from the study. They were informed that responses would be confidential and preserved.

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Evaluation of Job Satisfaction of Class Iii and Class Iv Workers Institute. (2019, April 10). GradesFixer. Retrieved January 19, 2022, from
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