Analysis of Strategies of Conflict Resolution from Personal Experience

Conflict is a common occurrence in any group setting, arising from differences in beliefs, actions, or expectations among its members. In this essay, I will analyze a personal conflict I experienced during my clinical posting in February 2018, exploring the underlying causes and potential strategies for resolution. This analysis aims to provide insights into how conflicts can be effectively managed to foster better communication and understanding among individuals.

Understanding the Conflict

During my three-week clinical posting in a cardiovascular ward, I faced significant challenges with my clinical instructor, SSN Maria. As a new instructor, her lack of experience contributed to inconsistencies in her guidance, which frustrated not only me but also my fellow students. One notable incident involved her indecisiveness regarding the dates for case study presentations, which hindered our ability to provide holistic care to our assigned patients.

By the third week, my frustration reached a boiling point, prompting me to confront her about her inconsistent instructions. Unfortunately, this confrontation escalated into an interpersonal conflict. Interpersonal conflict is defined as a disagreement between individuals that leads to significant resentment and discontent. In my case, the disagreement arose from our differing perceptions of her instructions and my own frustration with the situation. My inability to recognize her potential lack of awareness regarding her inconsistent guidance exacerbated the conflict.

Causes of the Conflict

The conflict can be attributed to several factors:

• Personality Differences: My assertiveness clashed with her authority as an instructor.
• Cultural Factors: Different communication styles may have contributed to misunderstandings.
• Attitudes and Values: Our differing approaches to problem-solving created friction.
• Perceptions: My perception of her instructions as inconsistent contrasted with her view of her teaching methods.

Strategies for Conflict Resolution

Conflict resolution involves identifying and implementing strategies to address disagreements effectively. Several techniques could have been employed to alleviate the tension between my clinical instructor and me:

The technique of avoidance could have been beneficial initially, allowing both of us to calm down before addressing the issue constructively. Compromising might have involved me acknowledging my poor attitude while the CI could have listened more openly to my concerns. Ultimately, collaboration would have been the most effective strategy, as it would have encouraged open dialogue and a shared commitment to improving our working relationship.

Lessons Learned

This experience taught me valuable lessons about conflict and its resolution. Conflicts are an inevitable part of life, especially in professional settings. However, the way we choose to address them can significantly impact our relationships and personal growth. I learned that:

• Effective communication is essential in resolving misunderstandings.
• Recognizing the perspectives of others can lead to more productive discussions.
• Self-reflection is crucial; acknowledging my weaknesses can facilitate personal growth.
• Collaboration fosters better relationships and improves the overall work environment.

Moreover, I realized that conflicts can serve as opportunities for self-improvement. By confronting my own shortcomings, I can become a more patient and understanding individual, qualities that are essential in the nursing profession. The Singapore Nursing Board emphasizes the importance of accountability and professionalism among registered nurses, and addressing conflicts constructively is a vital component of this accountability.

Conclusion

In conclusion, conflicts are a natural part of any organization, including clinical postings. While they can present challenges, they also offer opportunities for growth and development. By employing effective conflict resolution strategies, individuals can navigate disagreements in ways that strengthen relationships and promote a positive work environment. Ultimately, embracing conflicts as learning experiences can lead to improved communication and collaboration, fostering a culture of understanding and support among colleagues.

References:

• International Journal of Academic Research in Business and Social Sciences. (Year). Title of the Article.
• Singapore Nursing Board. (Year). Title of the Document.