These Terms and Conditions were last updated on 9th of September 2020.
Who we are?
The contents on this website (the “Site”) are provided by RATATATA LTD (hereinafter referred to as “We”, “Us”, “Our”), legal entity established under the law of Bulgaria, registered address – 48 Vitosha Boulevard, ground floor, 1000, Sofia, Bulgaria.
By using this Site / placing an order / making payment, it is deemed that you have read and agreed to the following Terms and Conditions. If you do not agree to them, do not use the Site or access the services from it.
How does it work?
This Site is an online platform where users (the “Customers”) can find freelance content writers (the “Writers”) who can provide high quality content writing services. As a platform, We ensure delivery of the services by Writers and payment to Writers by Customers. On this Site, Customers can find Writers with the skills required for their particular order, meeting their budget, Turn Around Time and other requirements.
Writers are freelancers and are free to set up an account. Every Writer needs to pass internal tests prior to be able to take orders. Every Writer has its own rating. Writers with bad ratings are permanently banned to avoid “bad product quality” issues. If We are not sure whether certain Writer is able to render quality services, the Writer can be asked to provide additional data on his/her education/courses, and/or to write a trial piece of content in order to display his/her skills.
Customers can place an order by following the order process for the required type of content to be performed by the Writers. Once a particular Writer accepts the order terms, it will be his/her responsibility to complete the order within the agreed time and ensure the quality.
You also understand and agree that in course of dealing with Us you can receive certain communications from Us, such as service announcements, administrative messages and updates.
While registering with the Site, please use a valid email address/phone number where you can be reached. We may be required to contact you. Providing an incorrect email address is a violation of these Terms and Conditions. In addition, you can use your Facebook ID to register with the Site.
Customers place orders on the Site. We do not collect any fee for placing orders. Writers bid for the orders placed by the Customers.
A Writer specializing in a field chosen by the Customer, when the order is assigned to him/her, contacts the Customer. The Customer may either communicate with the Writer via messaging system or request to chat with the Writer via Our platform at a specified time. The writer is responsible for obtaining the details of the order. Once a Writer’s bid is accepted, the Customer deposits the agreed amount of money with Our Site.
Our support team and also the Writers use a message system for communication. Writers can contact the customers and Our support team using the messaging system. Please check the messages regularly, and promptly address any questions, concerns or additional instructions using this interactive feature. You are not allowed to disclose personal information to Writers and ask them to work directly with you bypassing the Site.
Both Customer and Writer can use the tracking system to know the status of the order and percentage of completion.
When you upload, submit, store, send or receive files with text information to, or accept them from Us, you give/grant to Us (Our representatives, agents, employees) a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, host, store, reproduce such content, create derivative works (such as those resulting from translations, adaptations or other changes).
Delivery and Copyright
We shall not be responsible or liable for any type of delivery issues including those resulting from any of your service providers like Internet, email, etc. which are beyond Our control, or failure of the Customer to download the outcome of the Writer’s services (the “Outcome”). Our support team is available to assist you with any delivery problems.
The order delivered by the Writer engaged by you shall be as per your specifications. If you discover the Writer attempting to pass on plagiarized content as original, the provisions of Our Money-Back Guarantee may be applied.
Customer can seek revisions of the order if it does not meet the specifications provided by the Customer to the Writer via Our platform, such a revision request to be verified by Our Quality Assurance team (the “QA team”). Release of funds by the Customer is deemed as completion of the order to the satisfaction of the Customer. No refund is possible either in part or in full if the Customer accepts the Outcome in part or in full, and authorizes the release of funds to Writer.
In the event that the sources required for your order are rare, obscure, not open sourced or readily available to the general public, it is your responsibility and you hereby agree to provide those materials at the time you place the order. Failure to do so will result in a violation of these Terms and Conditions, and the Writer may in his/her sole discretion take whatever action deemed necessary to address said violation, including, but not limited to, refuse to complete your order at all or within the agreed time frame, refuse to fully comply with agreed requirements of your order; in such a case, Our QA team may also refuse to offer free revisions and/or any refund.
Once the order is complete and payment to the Writer is made by the Customer, the Customer is granted non-exclusive licence to use the Outcome for his/her personal purposes (including educational ones) in non-commercial manner without any further distribution. You are not assigned any copyright, and you agree that copying the Outcome; issuing copies of the Outcome to the public; communicating, renting or lending the Outcome to the public; passing the Outcome as your own development are restricted acts. Indeed, you can use an Outcome as a supplementary source for getting acquainted with a particular topic; for referencing; for making your own research and getting ideas to reflect in your own copyrighted development, etc.
Neither We nor any of Our affiliates and / or partners shall be liable for your inappropriate, illegal, unethical, or otherwise wrongful use of the Outcome. This includes plagiarism, expulsion, academic probation, loss of scholarships / titles / awards / prizes / grants / positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions. Customers shall take up the matter directly with Writers for resolution of any disputes.
Our QA team assesses refund requests on a case-by-case basis as there are usually unique reasons as to why a refund request is made. Please note that if you request a refund, We require documented proof that the quality of your order is low (e.g., scanned copy of plagiarism report, etc.). If you make a refund request, your order is forwarded to Our QA team for assessment. After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken.
We offer a period of 3 (three) calendar days to request a refund in case of your dissatisfaction with the Outcome (the “Refund Period”). Refund Period begins on the date of the order deadline and expires on the last day of the Refund Period. Any refund request must be made within the Refund Period, otherwise, We will not be obliged to honor or consider it, or reimburse any funds paid by you.
We provide various methods of contact (i.e. email, telephone, message board, and live chat) to facilitate communication between you, Us and the Writer assigned to complete an order. Our Customer Support Center is available to you at any time via any of these methods to submit a refund request.
- We will refund 100% of the payment in the following cases:
1.1. The order has not been assigned to a particular Writer. You can cancel your order and get a full refund any time before it gets assigned to a Writer
1.2. In case you accidentally pay twice for the same order, We will refund you the second payment after your confirmation*
* If you place two identical orders and pay for both of them, We will assume that you need both orders completed, and the Writers start working on them. Therefore, if any of the orders is paid by mistake, please, make sure you contact Us immediately to clarify the situation. Of course you can cancel any order that you do not need before it is assigned to a Writer
1.3. If for any other reason your order is sent to you after the deadline and you do not need it any more, you can request a full refund. However, in such cases, you cannot use the Outcome as you get no licence to use the Outcome either from Us or from the Writer. We can decide to utilize it at Our own discretion, and We also reserve the right to publish it online as a sample of the Writer’s work
1.4. The Outcome did not align with the initial instructions indicated in the Order Form (subject to inspection by a QA team specialist)
1.5. The level of plagiarism exceeded 10% as indicated in the submitted plagiarism report
- We will refund some of the payment in the following cases:
2.1. Up to 70% – if you cancel the order “in progress” before deadline if less than half the time has passed**
2.2. Up to 50% – if you cancel the order “in progress” before deadline if more than half the time has passed**
** A Writer has already spent a significant amount of time working on your order and must be compensated
2.3. Up to 70% – if your order is late, but you still have time and would like to use the Outcome, We will recalculate the price. The difference in price will be refunded to you
3.1 No refund is possible in the following cases:
3.1 If you accept the order by releasing the deposited funds to the Writer
3.2 If the deadline you claim is different from the one you actually indicated in the Order Form
3.3. If you fail to download the Outcome, in case of timely delivery of the Outcome by the Writer
3.4. If your order is late because you did not provide some required information or materials in time or We could not reach you via contacts provided, then you can not claim a refund based on lateness. Please, be advised that it is very important to provide valid contact information, including your email address and phone number, so that We could reach you when it is required
3.5. Non-refundable VAS – VIP Support, Assign the Writer of your choice, Choose best Writer automatically, Easy Bidding
Payment, Tax and Chargeback
Placing an order on the Website for any type of content is free. You can add funds to your account any time. However, you must make a deposit after you accept the bid of a Writer. You shall release the agreed fee on completion and delivery of the order by the Writer once it is accepted by you. You might release the deposited fee either in a number of instalments, or in one lump sum on completion of the order, based on the terms of your agreement with the Writer.
After the final Outcome was uploaded (100% completion is stated in your order) you have 3 (three) calendar days to send Us any complaints or revision requests. Upon the expiration of 3 (three) calendar days, funds will be released automatically as this is a part of Our Writer protection. Please, review your order carefully. Once the entire order price is released to the Writer, it is deemed that the order is complete and is to your satisfaction, and no refund will be possible.
If you do not plan to use Our services, We reserve the right to withdraw the funds from your account with Our platform after sending an appropriate withdrawal notification to you. We ensure funds withdrawal from Customer account upon your request, if such a request is made within a year from the last order date. After a year has expired from the last order date with no withdrawal request on your side, unused funds shall be transferred to Us upon Our withdrawal notification as a payment for operating charges. If you use funds from your balance after you send Us a request to withdraw them, We reserve the right to reject your request and close the ticket.
If you have previously cancelled the order and the funds were returned to your account balance, We reserve the right to investigate the reason of cancellation and make a decision to either approve or decline your withdrawal request based on the results of this investigation. If the funds on your balance has never been used before, We will refund it within 3-10 business days after the request is placed.
A chargeback (being a challenge to a payment that a Customer files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by Us. We are bound to follow such instructions.
You acknowledge and agree that We will be entitled to recover any chargebacks and reversals that may be imposed on Us by a payment product issuer or third parties (such as payment processors), as well as any processing or any other fees whatsoever incurred by Us on these chargebacks and reversals, at the expense of the payment these chargebacks and reversals relate to.
You agree that We may reverse any payments made through Our Website subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request, request for information or similar process, you expressly agree that We may share any and all information related to these Terms and Conditions, and your consent thereto, in order to respond to any such chargeback request.
You are responsible for paying any taxes, including any services or value added taxes (VAT), which may be applicable depending on the jurisdiction of the services provided.
Depending on your residency or location, you may be subject to certain ad valorem or other taxes, on certain fees that We charge. These taxes will be added to fees billed to you, if applicable.
You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.
In case of refund, please note that if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. VAT is non-refundable.
WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR WEBSITE OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR ITS SERVICES WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE WEBSITE IN WHOLE OR IN PART, AS WELL AS THE WEBSITE SERVICES, FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICES AT ANY TIME, WITHOUT NOTIFYING YOU.
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, WEBSITE OR ITS SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ITS SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS‘ AND ‘AS AVAILABLE‘ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT (INCLUDING NON-INFRINGEMENT OF INTELLECTUAL PROPERTY).
IN NO CASE SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SERVICE PROVIDERS, LICENSORS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE WEBSITE AND ITS SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE WEBSITE AND ITS SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR; ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN (IF ANY); ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY CUSTOMER OR OTHER THIRD PARTY, AND/OR; ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE WEBSITE AND SERVICES OR CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR WEBSITE.
BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
WE MAY PROVIDE LINKS TO THIRD PARTY WEBSITES AS WELL AS ADVERTISEMENTS. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. THESE THIRD PARTY SITES HAVE THEIR OWN PRIVACY POLICIES. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF WEBSITES YOU CHOOSE TO LINK TO FROM OUR WEBSITE SO THAT YOU CAN UNDERSTAND HOW THOSE WEBSITES COLLECT, USE AND SHARE YOUR INFORMATION. WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR OTHER CONTENT ON WEBSITES OUTSIDE OF OUR WEBSITE. AS A PROVIDER OF ONLINE SERVICES, WE ARE NOT LIABLE FOR ANY STATEMENTS, REPRESENTATIONS OR CONTENT PROVIDED BY THE USERS IN ANY PUBLIC FORUM, BLOG OR OTHER INTERACTIVE AREA, EVEN IF WE HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF DAMAGES.
WE MAY AMEND THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. YOUR USE OF THE WEBSITE AND ITS SERVICES WILL BE CONSIDERED AS YOUR CONSENT TO SUCH AMENDMENTS. IN CASE YOU DISAGREE WITH ANY INTRODUCTIONS MADE BY US TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THE WEBSITE AND ITS SERVICES.
WE MAKE NO COMMITMENT TO UPDATE THE WEBSITE AND ITS CONTENT. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US, OUR EMPLOYEES, LICENSORS OR THE LIKE, WILL CREATE A WARRANTY; YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.
Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the law of Bulgaria. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms and Conditions.
Any action or other judicial proceeding for the enforcement of these Terms and Conditions or any of the provisions thereof shall be instituted in the courts of competent jurisdiction of Bulgaria.
Any questions or concerns about these Terms and Conditions should be brought to Our attention by email to [email protected].