Call Center Agents and Health Status with Sleep Deprivation

People have this belief they need 8 hours of sleep to prevent the risk of distinct comorbidities. This belief is very common among victims of chronic insomnia and insufficient hours of sleep. The risk of such can be diminished when the amount of hours of sleep has met or the intake of sleeping pills but has not been proven ( Kripke et al. 2002).A certain study discussed about the correlation between time spent watching television, sleep duration and obesity in Valencia, Spain which had the highest obesity rate (International Journal of Obesity, 2000).

People who slept nine hours or more had a lower prevalence odds ratio of being obese. Based on a study they said to be inversely proportional and are statistically significant. It was stated that for each additional hour spent sleeping per day the POR for obesity decreased by 24%. There are different types of shift work schedules that does not fall only on morning, midday or night shift. Like a worker can start during the night, morning then midday or have a constant schedule consisting of mornings or night shift. Shift rotations and working hours are also important when defining shift rotation since majority of the shift work studies fail to describe different shift work schedules (Aguila, 2012).

Emotional repression mainly affects psychological health of a call center center for it is a necessity to express a happy attitude towards the costumer without showing any negative emotion or hostile interactions while giving their services to the customer. This has also indicated that the main cause of depression and anxiety of employees are from their work who had their true feelings concealed (Rhaja & Bhasin, 2014). Call-time pressure, dealing with hostile customers, reading prescripted conversations on the phone endlessly, system monitoring of call activities, and difficulty in providing good customer service while simultaneously meeting time targets were found to be significant sources of job stress. Brown more vividly, characterizes the work as “repetitive brain strain” (Rhaja & Bhasin, 2014). The changing lifestyles, demand for luxury, and emergence of high-income spending groups coupled with a thoroughly cosmopolitan outlook of life are changing the modern Indian. As entry and exit in these call centers is easy as compared with other jobs, freshly-out young graduates who are on the verge of starting their career are easily attracted by the lucrative salaries, lavishing lifestyle, and other remuneration packages they offer (Rhaja & Bhasin, 2014).