Impacts of Transformational Leadership Styles on Job Satisfaction in Wns Global Services

The main purpose of this research is to analyse, investigate and to explore the impacts of transformational leadership styles on Job Satisfaction in WNS Global Services. WNS is the second best in BPO Company in Sri Lanka and is a fast growing company in the sector. WNS Global is a worldwide business process Management Company headquartered in Mumbai, India. It has more than 32,000 professionals working in 42 branches all over the world.

A leadership style is a leader’s way of obtaining direction, implementing new objectives and encouraging his/her subordinates. Development of an organisation will highly depends on this Leadership styles and decisions of the management. There are many different leadership styles proposed by various authors.

Transactional leaders focus their leadership on motivating followers through a system of rewards and penalties or punishments. Transactional leaders focusing on increasing the efficiency of established routines and processes. They are more concerning with to follow existing rules than with making changes to the organization.

A transformational leader is a type of person in which the leader is not limited by his or her followers’ perception. The main purpose is to work to change or transform his or her followers’ needs and redirect their thinking. Leaders that are following the transformation style of leading will challenge and inspire their employees with a sense of purpose and excitement. (Forbes, 2017)

The overall purpose of undertaking this research is to identify the impacts of transformational Leadership and Transactional leadership on job satisfaction on workforces in WNS. The current condition at WNS directs that employees can be more devoted to work with better leadership and with better leadership styles. Whereas the employees seems to be less dedicated and isolated due to the lack of communication, demotivating and unstructured environment due to ineffective leadership which has resulted in less promptness, absenteeism and employee turnover as well.

This report intends to cover the methodology of the research which includes the philosophy, and methods including sample information, data gathering information. Also this thesis will cover the resources which will be used to access organization information. Ineffective leadership styles could be the cause to less dedicated workforce at WNS. While neglecting to correct the issue would bring about higher employee turnover, also organization may lose its market position and intensity and can even lead to organization liquidation. Hence, through accommodating on transformational leadership style at WNS will additionally contribute in better employee commitment more than transactional leadership due to positive attributes which empowers employees to work in a better environment.