close
This essay has been submitted by a student. This is not an example of the work written by professional essay writers.

Interactive Utility Bills

downloadDownload printPrint

Remember! This is just a sample.

You can get your custom paper by one of our expert writers.

Get custom essay

121 writers online

blank-ico
Download PDF

Utilities are facing a lot of expectations from their customers. Utility bills are particularly problematic because customers pay after using the product, and the amount due can change considerably from one month to the next. The billing experience is a key part of the customer life cycle and a major influence on satisfaction and churn.

When customers identify high bills, or experienced a bill shock, the overwhelming majority of them ask the root cause of the increase. A few thoughts of a Bill Shocked Customers are:

  • Why do I owe this much? Why is my bill so high?
  • What are these pro-rated charges and why do I have them?
  • Help me understand my bill.
  • How can I sign up for automatic payments?
  • How can I switch to paperless billing?
  • Where is the contact information?
  • Why I have to hunt for the answers?

This leaves not only confused customers frustrated, but floods utility provider call centers with the same kinds of queries, repeatedly, dragging down their call center rep’s productivity. The issues arrived when the amount billed greatly exceeds what was expected and they have a lack of information they’re being charged for and why.

Of course, it wouldn’t make business sense to simply reduce the utility bill in order to keep customers happy, but it would make sense for the utility to engage with their customers better by alerting them and assisting them to control these high bills.

Most utilities would no doubt accept that they have a responsibility to educate customers on what affects usage and how to employ conservation measures therefore helping to manage expectations of future billing amounts. Utilities have the opportunity to leverage communication channels to alert customers well in advance.

Deliver an exceptional billing experience and keep your customers informed and loyal.

All of this can be avoided right out of the gate by taking a proactive, rather than reactive, approach to billing. Engaging customers through smart technology is certainly a key way in which customers can gain more insight and control of their consumption levels before the bill is issued.

That not only produces strong relationship between you and the customer, it also cuts down sharply on the volume of angry bill shock-related calls that utility provider call centers have to field, so that they can allocate their time and effort into something more productive.

FCI interactive utility bills anticipate the questions that potentially bill shocked customers have and can answer them before they’re asked.

This seamless, automated and proactive approach to customer communications give households visibility during every step of the billing journey—from before their bills arrive to after they have acted on them—utilities can deliver a deeper, more satisfying billing experience that has proven to build trust and lower costs by sparing their call centers from being bogged down by billing queries.

Remember: This is just a sample from a fellow student.

Your time is important. Let us write you an essay from scratch

experts 450+ experts on 30 subjects ready to help you just now

delivery Starting from 3 hours delivery

Find Free Essays

We provide you with original essay samples, perfect formatting and styling

Cite this Essay

To export a reference to this article please select a referencing style below:

Interactive utility bills. (2018, November 19). GradesFixer. Retrieved August 8, 2022, from https://gradesfixer.com/free-essay-examples/interactive-utility-bills/
“Interactive utility bills.” GradesFixer, 19 Nov. 2018, gradesfixer.com/free-essay-examples/interactive-utility-bills/
Interactive utility bills. [online]. Available at: <https://gradesfixer.com/free-essay-examples/interactive-utility-bills/> [Accessed 8 Aug. 2022].
Interactive utility bills [Internet]. GradesFixer. 2018 Nov 19 [cited 2022 Aug 8]. Available from: https://gradesfixer.com/free-essay-examples/interactive-utility-bills/
copy to clipboard
close

Where do you want us to send this sample?

    By clicking “Continue”, you agree to our terms of service and privacy policy.

    close

    Be careful. This essay is not unique

    This essay was donated by a student and is likely to have been used and submitted before

    Download this Sample

    Free samples may contain mistakes and not unique parts

    close

    Sorry, we could not paraphrase this essay. Our professional writers can rewrite it and get you a unique paper.

    close

    Thanks!

    Please check your inbox.

    We can write you a custom essay that will follow your exact instructions and meet the deadlines. Let's fix your grades together!

    boy

    Hi there!

    Are you interested in getting a customized paper?

    Check it out!
    Don't use plagiarized sources. Get your custom essay. Get custom paper
    exit-popup-close

    Haven't found the right essay?

    Get an expert to write you the one you need!

    exit-popup-print

    Professional writers and researchers

    exit-popup-quotes

    Sources and citation are provided

    exit-popup-clock

    3 hour delivery

    exit-popup-persone