Interactive utility bills: [Essay Example], 467 words GradesFixer
exit-popup-close

Haven't found the right essay?

Get an expert to write your essay!

exit-popup-print

Professional writers and researchers

exit-popup-quotes

Sources and citation are provided

exit-popup-clock

3 hour delivery

exit-popup-persone
close
This essay has been submitted by a student. This is not an example of the work written by professional essay writers.

Interactive Utility Bills

Download Print

Pssst… we can write an original essay just for you.

Any subject. Any type of essay.

We’ll even meet a 3-hour deadline.

Get your price

121 writers online

blank-ico
Download PDF

Utilities are facing a lot of expectations from their customers. Utility bills are particularly problematic because customers pay after using the product, and the amount due can change considerably from one month to the next. The billing experience is a key part of the customer life cycle and a major influence on satisfaction and churn.

When customers identify high bills, or experienced a bill shock, the overwhelming majority of them ask the root cause of the increase. A few thoughts of a Bill Shocked Customers are:

  • Why do I owe this much? Why is my bill so high?
  • What are these pro-rated charges and why do I have them?
  • Help me understand my bill.
  • How can I sign up for automatic payments?
  • How can I switch to paperless billing?
  • Where is the contact information?
  • Why I have to hunt for the answers?

This leaves not only confused customers frustrated, but floods utility provider call centers with the same kinds of queries, repeatedly, dragging down their call center rep’s productivity. The issues arrived when the amount billed greatly exceeds what was expected and they have a lack of information they’re being charged for and why.

Of course, it wouldn’t make business sense to simply reduce the utility bill in order to keep customers happy, but it would make sense for the utility to engage with their customers better by alerting them and assisting them to control these high bills.

Most utilities would no doubt accept that they have a responsibility to educate customers on what affects usage and how to employ conservation measures therefore helping to manage expectations of future billing amounts. Utilities have the opportunity to leverage communication channels to alert customers well in advance.

Deliver an exceptional billing experience and keep your customers informed and loyal.

All of this can be avoided right out of the gate by taking a proactive, rather than reactive, approach to billing. Engaging customers through smart technology is certainly a key way in which customers can gain more insight and control of their consumption levels before the bill is issued.

That not only produces strong relationship between you and the customer, it also cuts down sharply on the volume of angry bill shock-related calls that utility provider call centers have to field, so that they can allocate their time and effort into something more productive.

FCI interactive utility bills anticipate the questions that potentially bill shocked customers have and can answer them before they’re asked.

This seamless, automated and proactive approach to customer communications give households visibility during every step of the billing journey—from before their bills arrive to after they have acted on them—utilities can deliver a deeper, more satisfying billing experience that has proven to build trust and lower costs by sparing their call centers from being bogged down by billing queries.

Remember: This is just a sample from a fellow student.

Your time is important. Let us write you an essay from scratch

100% plagiarism free

Sources and citations are provided

Find Free Essays

We provide you with original essay samples, perfect formatting and styling

Cite this Essay

To export a reference to this article please select a referencing style below:

GradesFixer. (2018). Interactive utility bills. Retrived from https://gradesfixer.com/free-essay-examples/interactive-utility-bills/
GradesFixer. "Interactive utility bills." GradesFixer, 19 Nov. 2018, https://gradesfixer.com/free-essay-examples/interactive-utility-bills/
GradesFixer, 2018. Interactive utility bills. [online] Available at: <https://gradesfixer.com/free-essay-examples/interactive-utility-bills/> [Accessed 18 September 2020].
GradesFixer. Interactive utility bills [Internet]. GradesFixer; 2018 [cited 2018 November 19]. Available from: https://gradesfixer.com/free-essay-examples/interactive-utility-bills/
copy to clipboard
close

Sorry, copying is not allowed on our website. If you’d like this or any other sample, we’ll happily email it to you.

    By clicking “Send”, you agree to our Terms of service and Privacy statement. We will occasionally send you account related emails.

    close

    Attention! this essay is not unique. You can get 100% plagiarism FREE essay in 30sec

    Recieve 100% plagiarism-Free paper just for 4.99$ on email
    get unique paper
    *Public papers are open and may contain not unique content
    download public sample
    close

    Sorry, we cannot unicalize this essay. You can order Unique paper and our professionals Rewrite it for you

    close

    Thanks!

    Your essay sample has been sent.

    Want us to write one just for you? We can custom edit this essay into an original, 100% plagiarism free essay.

    thanks-icon Order now
    boy

    Hi there!

    Are you interested in getting a customized paper?

    Check it out!
    Having trouble finding the perfect essay? We’ve got you covered. Hire a writer

    GradesFixer.com uses cookies. By continuing we’ll assume you board with our cookie policy.