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Throughout the summer 2019 semester, I got the opportunity to receive a Management Information System internship in one of the various well-known corporations in Viet Nam. The association I connected to being HongLeong Bank Vietnam (HLBVN). ‘The Bank is technology-focused and emphasizes the development of financial capabilities to serve its clients across Singapore, Hong Kong, Vietnam, Cambodia, and China. Hong Leong Bank Berhad is listed on Bursa Malaysia Berhad and forms part of the Hong Leong Group. Headquartered in Kuala Lumpur, the Bank has a strong Malaysian entrepreneurship heritage (HLB About us).’ In the beginning, the financial division seems uninterested for me, yet my internship position by one way or another adjusted my thoughts regarding banks and their work. It began from the first of July and went on until the middle of August. However, therein short amount of time, I took in a few things concerning the banking industry, met attention-grabbing individuals and experts, and acquired various technique skills, which will be discussed in this internship reflection paper.
My jobs and duties as a Management Information System intern at HongLeong bank were an assistant to support my supervisor taking care of daily reports. I was further required to deal with all the adjunct documents that are associated with the sales division. For example, expense claim forms, admin tasks, market survey, broker commission, and so forth. The working hours will be 8 am – 5 pm from every Monday to Friday (including 1-hour lunchtime). During my internship period, I was ordinarily busier within the morning than in the afternoon, due to most of the report has to be sent out before noon.
In the first week at Hong Leong, I mostly learned from my associate in how to run regular reports concerning the bank sales and about the corporate work process. I became aware of the SQL programming system that the Bank was utilized. Later in the first week, I began completing and conveying daily reports, such as daily deposit, daily loans, sales activities. These reports were my work routine toward the beginning of the day to give the sales department to their regular updates.
The first task that I needed to complete was the ‘Daily Deposit’ and ‘Daily Loan’ reports. These reports expected me to download financial data of disbursement and priority banking customer for the previous day. I also needed to run the existing SQL code to get data in the past day and copy-paste the numbers we got in an all division offer Excel record. It usually took me around 30 minutes to finish these two reports.
The second task that I expected to complete was the ‘Daily Sales Performance’ report. The report required me to executing SQL code to find the Average Balance and utilized an update Excel record from the chief that I got each morning. I also needed to check whether if the report was correct by comparing the data with the ‘Daily Deposit’ and ‘Daily Loan’ reports. On the off chance that the data was correct, I can promptly send it out to the Direct Sale and Relationship Management. If the data was not accurate, I needed to recognize its problems and reported it to the manager for a solution.
Another task that I needed to finish was ‘Broker Commission’ report. The report required me to update whenever I received a commission form from a broker in the sales division. This report has to be done and sent to the financial department twice a month for payment. In this report, I needed to get the financial data from SQL and copy-paste it to the existing excel file. Then, I needed to search for every broker’s customer name that I received and updated it in a financial sheet in Excel. The report used to take approximately 30 mins – 40 mins depending on the numbers of Broker Forms received. Other than doing reports, I also helped my team to translate bank policies or guidelines from Vietnamese to English or English to Vietnamese and helped create market surveys for the bank tariff. The task required to research about the other banks saving or deposit rate in-state and out-state, and different administrations charge inside a bank.
Other than that, I got tasks from Finance and Direct Sales division. Often, these divisions will demand a rundown of the transaction from a selected region in Vietnam from my manager to do crosscheck with their data. For instance, Direct Sales needed to know how many new customers they have made and their remaining fund in-out throughout the month. I expected to create an Excel file that satisfies all their solicitation. But before I start my task, the manger often demonstrated to me how the completed work should look like and where to get the data for the request. These advance reports regularly took me around 45 minutes and required approval from the manager before conveyed. Moreover, I also helped my manager to create a PowerPoint for a training program called ‘On-Boarding Customer Process’ and helped create a new monthly Sales Recognition certificate by using Adobe Photoshop.
Next in this internship reflection, I will mention the skills being useful during my internship. I found that ISQS 2340 and ISQS 3348 helped me a lot when I was doing my internship at the HongLeong Bank. Through the Introduction to Information Technology (ISQS 2340), I have learned many Microsoft skills by doing MOS Excel certificate and creating Access database and its relationships among tables. I also learned by creating a presentation for a company and practicing Pixlr Editor or Adobe Photoshop for pictures. By taking the course Database Management System (ISQS 3348), I have learned how to design relational databases using Entity-Relationship (ER) models. Then, develop an SQL that manipulate relational databases and their data.
During my internship, I was utilizing Excel every day. This experience has helped me work quicker and learned various types of commands at work. The other programming I learned was SQL, and most of our financial data were copied from it. I believe that the knowledge I have gained from the Database Management System class was useful. Since it gave me a fundamental comprehension of what the code was about and where its data originated. Overall, I believe my knowledge of banking framework has enhanced a lot. Particularly in the Priority Banking office, I learned numerous things about monetary standards and the methods for directing cash stream in the Bank. Through this experience, my time management abilities improved a lot as well due to all the deadline undertakings that I needed to complete.
As I have not taken many major courses in ISQS, yet with all the upper-division courses, I would say the entire curriculum did help me a lot in the company. For sample, Accounting 2301 gave me a general thought of how to pursue credit and debit for every transaction. These essential aptitudes were useful when I was required to compare the raw data about the net fund in-out from the Direct Sales official deposit account. Next, I have also learned how to write a memorandum and a routine message through the course Business Communication 3373. Often time, I was required to write a routine message for the group learning exercise meeting or write a memorandum that requests money to obtain vouchers for a customer survey.
Next in this internship reflection essay I will discuss the challenges I faced. One of the challenges for me was to adjust to the new condition and adjust to the associates. From the outset, I was apprehensive that I would not become acclimated to working with something very similar consistently, yet I figured it out that it was not exhausting by any stretch of the imagination. This was a challenge for me because I only have a short amount of intern time to learn so I was hoped to do more than just manual work, yet I found that repetitive work might make one feel safe and secure from running reports. Frequently, the financial data that I got or the data that I executed from SQL wasn’t right, and by distinguishing which part wasn’t right from those raw data was a satisfying moment for me. Likewise, I was afraid that associates would treat me differently since I was the youngest in my division and that I wouldn’t learn various things with such a short intern time contrast with others understudy I met at the Bank. Luckily, everyone in the team was delightful towards me, explicitly my manager, she extremely minded to me. She showed me heaps of things and included bunches of undertakings from various office as my task for me to learn. Things that I liked/disliked/surprised about the internship I surprised how welcome the head of each department is toward the intern. They regularly planned to have lunch with us and give out accommodating tips in work life. One thing I disliked about the internship was the slow PC performance when update files. Frequently, this led to the problem of losing unsaved data and required more time to redo the work. In like manner, I have discovered that I wanted to work in the financial division since I delighted in the work they are doing. I think beginning a profession in the financial division was a decent choice for me. But I also would prefer not to devote all my youth to work in the banking area and attempt myself in various enterprises and various positions.
The internship program is an excellent opportunity for understudies to enhance themselves and to recognize more about where they want to be after graduation. I feel that it is easier if understudies could get an internship and ask for a full-time job after they completed the intern. Nowadays, most organizations are following those approaches to set aside the training time when hiring new workers. I would encourage other interns to applied organizations from various business and positions that relevance to your major, for instance, hotels, telecommunication, real estate, nourishment organizations, and so forth. By working in a different field and position can help you explore new things and learned how to communicate or deal with different types of people. I would also encourage interns to voiced out to their supervisor if they wished to learn something else in a different department.
In conclusion, I was pleased with my two-month internship program at HongLeong Bank, Vietnam. I have gained vital information about the financial part, increased delicate aptitudes, and met great colleagues. I trust this entry-level position is a decent indication of my initial profession.
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