Reflection on The Customer Relationship Development Course

What I have learned the most from this course is that establishing a business can be a lot more than expected. I had no idea that marketing was such an immense focus on a new business. In the beginning, I figured that mass marketing was on the most successful ways to establish a new business. Now that I’ve learned about pain points and target markets more in depth, I can now put my knowledge to use in my future business endeavors.

What I would do differently is try assuring employee loyalty through incentive and promotion within; some jobs have high turnover rates, and in some cases, the turnover rates are expected and part of that division, so it would be imperative to make sure the company gives promotions from within for jobs that are desired.

My suggestions for the project are that there should be a better understanding of what exactly a “pain point” is, although it is dissatisfaction as a customer; however, if some indicators to help potentially warn when customers may approach this pain limit. The reason why this is vital is that as the rest of the Customer Relationship Development occurs, everything indicates that any company or organization with high marks in customer satisfaction tends to do well in all fields. Like Minority Report, having a “pain point” indicator may help determine when to make sales and when no to do so.

My suggestion to future students in this course is to study for the multiple-choice tests. My suggestions for course improvement are that this course is correlated, I generally would have plenty of comments on how to improve a course; nevertheless, I think this course is well adjusted.

I will be able to use Customer relationship, negotiation, and sales from this course for my career or life because people tend to respond to others’ actions with similar actions, as research in the social sciences has found. If others cooperate with us and treat us with respect, we tend to respond in kind. If they seem guarded and competitive, we are likely to behave that way ourselves. What’s more, is that such exchanges can spiral into vicious cycles (those characterized by contention and suspicion) or virtuous cycles (those in which cooperation and goodwill prevail), according to skilled negotiation expert Keith Allred.

What I liked best about the course was having weekly assessments and drop boxes, which made the course seem very organized and lets the students know what to expect for each week.