Essays on Customer Service

To manage and predict future growth as well as the profitability of a company it must understand its customers and its relationship with them. To understand this relationship and to put figures against it different metrics could be used in businesses. Companies use the metrics...

Introduction A brand is a powerful intangible asset which is more than just a logo or a name. It is a promise to sustain and develop the emotional connection with consumers by being socially responsible, morally inclined to cater their needs and build a reputation...

Chapter 2 – Literature Review Introduction This chapter attempts to review the essential background themes and topics for this study. It will critically review existing literature surrounding this topic, providing an in depth analysis in relation to project aims and objectives. The section will explore...

In today’s modern world all most all the companies are getting competitive. The primary objective of each and every company is to be successful. In the exporting and importing industry service quality is an important consideration which is why it is important to achieve the...

A merchant can understand how negative reviews can adversely impact business. Many businesses do not like to be involved with online reviews because of the fear that bad reviews will impact their business. But it’s not always true. It is understood that no business is...

The success of call forecasting for customer service heavily relies on accurate forecasting. We’ve unravelled the top secrets to set you apart in call volume forecasting. From the best practices, tips, tools and techniques, to demystifying work management flow, we’ve got you covered! Why Forecasting?...

When customers come to the restaurant, firstly, waiter will choose a table which fit the number of customers and then invite them go into that table or even customers self-choose their table and the waiter will select that table in the app. After that, the...

Journal Critique Article Reviewed: “Satisfaction Strength and Customer Loyalty” by Murali Chandrashekaran, Kristin Rotte, Stephen S. Tax, Rajdeep Grewal, Journal of Marketing, 1 February 2007, Vol.44(1), pp. 153-163. The article “Satisfaction Strength and Customer Loyalty” is a Marketing Journal that studies about the satisfaction strength...

“If you don’t have time to do it right you must have time to do it over.” – John Wooden, American basketball player and head coach at UCLA “Give them quality. That’s the best kind of advertising.” – Milton Hersey , He founded the Hershey...

The customer satisfaction has a huge impact on service delivery of any business. A simple word of mouth opinion structures the business environment to enhance their productivity and delivery. With such impact from customers, it is essential to keep them on track, to know the...

Throughout the years there had been great changes in a country’s economy, its society, its cultural values and the daily life of human being. These changes have directly impacted the food industry as well which came into being as investment forms locally and internationally as...

In any decisions being made, the person who is at the centre of making that decision has to feel they are actively doing so. This is very important as I have seen too often service users left feeling they are just a passive attendee at...

Abstract Market basket analysis is the search for data that contain customer purchasing items. Market basket analysis is a process of showing the correlation between the data with respect to support and confidence. Support indicates that how frequently items appear in the database and confidence...

A) Customers Relationship Management (CRM) Customers Relationship Managements used to build up and maintain a good relationship with customers. CRM business model used by Dell is direct business model, where the computer systems are custom-built based on customers’ specifications and services are tailored to customers’...

It is common to hear people say “Good service is good business”. Everyone might agree hundred percent true. Companies which invest hard in their staff in order to promote superb standards of customer service motivates the human resources and in turn convert customers into loyal...

United Airlines is an American International airline that serves North America, Asia, Latin America, the Caribbean, and Europe and wherever in the world people want to travel to. “In 1929, William E. Boeing and Frederick B. Rentschler, and their associates founded United Aircraft Transport Corporation,...

Hotels, with the most crucial objective to provide customers with a feeling of home by offering quality services and products. To achieve this goal, we firstly need a bunch of productive, qualified and satisfied employees to manage the hotels and produce all these. However, in...

A fashion of doing business with your customer uniquely, supplies a productive customer involvement in prior or post sale. Yes, being consumer-centric is all about providing them the best potential experience in order to drive repeat business. The skills of being consumer-centric are not readily...

Industry Overview About Industry – Service Industry The service sector, also known as tertiary segment, stands third in three traditional economic sectors. The other two are the essential division, which covers regions, for example, cultivating, mining and fishing; and the secondary sector which covers assembling/manufacturing...