Essays on Customer Service

The success of call forecasting for customer service heavily relies on accurate forecasting. We’ve unravelled the top secrets to set you apart in call volume forecasting. From the best practices, tips, tools and techniques, to demystifying work management flow, we’ve got you covered! Why Forecasting?...

It is common to hear people say “Good service is good business”. Everyone might agree hundred percent true. Companies which invest hard in their staff in order to promote superb standards of customer service motivates the human resources and in turn convert customers into loyal...

A merchant can understand how negative reviews can adversely impact business. Many businesses do not like to be involved with online reviews because of the fear that bad reviews will impact their business. But it’s not always true. It is understood that no business is...

Communication plays a very important role towards the development of any organization. Through communication; commands and instructions are passed that guide people on the manner they should perform their tasks. For that reason, it is important for companies to ensure that communication within the company...

Chapter 2 – Literature Review Introduction This chapter attempts to review the essential background themes and topics for this study. It will critically review existing literature surrounding this topic, providing an in depth analysis in relation to project aims and objectives. The section will explore...

Welcome to RPH Buddy! RPH Buddy is a test prep company that offers students with access to MPJE study resources, including, but not limited to, questions, flash cards, scoring mechanisms, analytics, streaming audio and video content, and test material. These Terms of Use govern your...

To manage and predict future growth as well as the profitability of a company it must understand its customers and its relationship with them. To understand this relationship and to put figures against it different metrics could be used in businesses. Companies use the metrics...

In today’s modern world all most all the companies are getting competitive. The primary objective of each and every company is to be successful. In the exporting and importing industry service quality is an important consideration which is why it is important to achieve the...

The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists...

There are many different types of customers who go to starbucks, from internal and external customers,returning customers to one-off and potentially new customers. The younger generation may be attracted to go to starbucks because of its popularity and wide selection of drinks, for example someone...

“If you don’t have time to do it right you must have time to do it over.” – John Wooden, American basketball player and head coach at UCLA “Give them quality. That’s the best kind of advertising.” – Milton Hersey , He founded the Hershey...

M&S has to suitably adjust its items to suit the necessities of neighborhood markets, regardless of having expressed in its yearly report that it had done as such. Deep research of the market, demographic thought has to be met, and it should guarantee monetary norms...

Relationship Marketing is a form of marketing that evolved from direct response marketing; it places emphasis on building longer-term relationships with customers rather than on individual transactions. Relationship marketing involves an understanding of customers’ needs and wants through their lifecycle and providing a range of...

Very few customers will let a company know of their dissatisfaction after using their products or service. Others simply walk away and seek services from your competitors. Unfortunately, there are those who will share their bad experience with their friends, family, colleagues and so on....

A) Customers Relationship Management (CRM) Customers Relationship Managements used to build up and maintain a good relationship with customers. CRM business model used by Dell is direct business model, where the computer systems are custom-built based on customers’ specifications and services are tailored to customers’...

What is Email Marketing? In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It usually involves using email to send advertisements, request business or solicit sales or donations and is meant to build loyalty, trust or...

Background to the Study Customer relationship marketing is key to any business. Whether a customer comes back or not is dependent on the experience they had with the service providers. The growth of any business is dependent on the customer relationship marketing. Customer relationship marketing...

When customers come to the restaurant, firstly, waiter will choose a table which fit the number of customers and then invite them go into that table or even customers self-choose their table and the waiter will select that table in the app. After that, the...

United Airlines is an American International airline that serves North America, Asia, Latin America, the Caribbean, and Europe and wherever in the world people want to travel to. “In 1929, William E. Boeing and Frederick B. Rentschler, and their associates founded United Aircraft Transport Corporation,...

Introduction A brand is a powerful intangible asset which is more than just a logo or a name. It is a promise to sustain and develop the emotional connection with consumers by being socially responsible, morally inclined to cater their needs and build a reputation...

Currently the global market presents many different cars by well-known car makers such as: BMW, Volkswagen, Toyota, Mahindra & Mahindra, Tata, Maruti Suzuki, Hyundai Motors, Ford, Honda, and Nissan etc. In order to maintain their products on the market, the companies have to conduct complex...

Avenue Supermarts Ltd (known as Dmart), the FMCG retail giant offers the best customer experience. Being our self as a customer, we would prefer day to day needs in an affordable price. The company’s mission is to provide the best value to the customers so...

Introduction For my Business Studies primary research task on fast foods industries, I’ve chosen to do my research based on Fego café. This research will include a history background alongside with Fego Caffés mission statement, a research methodology, data collection method of a PEESTLLE analysis...

Currently, consumers have positive-leaning, yet mixed emotions about AI. The majority of general consumers think that AI will make society better. According to a global independent survey conducted by Arm and Northstar in 2017, 61% of consumers believe that AI will make society better or...

I choose this topic to know much about challenges the consumer cooperatives are facing which act as a barrier to the growth. This research will give me a clear overview of the evaluation of the prospects of consumer cooperative societies. Moreover, the subject as a...

Executive summary The present study aims to provide necessary information about the business operation of the company Athlete Panda that operates in the market of Australia. In the study, discussion has been made about the factors that are considered to be affecting their business operation...

The article “Case Study of Cross Cultural Communication Issues for Filipino Call Centre Staff and Their Australian Customers” was written by Alison Owens (2008), an Australian Senior Research Associate. Its main purpose is to observe current challenges of cross cultural business communication over the telephone,...

Good service in hospitality is not simply mean greeting the guests with a smile or a simple “thank you” and “please”, it is far beyond that. In addition, satisfied customers are looking for a memorable experience and dynamic service. Or we can say that, excellent...

Introduction Guest satisfaction has become an important aspect of the hotel industry. Unlike other industries, the hotel industry prospers due to customers’ retention. It is only through customer satisfaction that a hotel can retain its customers. Basically, customers’ loyalty is dependent on the quality of...

Is the customer really, always right? The service sector has become one of the fastest growing sectors in Australia’s economy and has outpaced the non-service industries by almost 3%. However, this significant and rapid growth in such an important industry, has resulted in the drastic...