Essays on Customer Service

It is common to hear people say “Good service is good business”. Everyone might agree hundred percent true. Companies which invest hard in their staff in order to promote superb standards of customer service motivates the human resources and in turn convert customers into loyal...

Communication plays a very important role towards the development of any organization. Through communication; commands and instructions are passed that guide people on the manner they should perform their tasks. For that reason, it is important for companies to ensure that communication within the company...

Introducition Very few customers will let a company know of their dissatisfaction after using their products or service. Others simply walk away and seek services from your competitors. Unfortunately, there are those who will share their bad experience with their friends, family, colleagues and so...

In today’s modern world all most all the companies are getting competitive. The primary objective of each and every company is to be successful. In the exporting and importing industry service quality is an important consideration which is why it is important to achieve the...

Is the customer really, always right? The service sector has become one of the fastest growing sectors in Australia’s economy and has outpaced the non-service industries by almost 3%. However, this significant and rapid growth in such an important industry, has resulted in the drastic...

A merchant can understand how negative reviews can adversely impact business. Many businesses do not like to be involved with online reviews because of the fear that bad reviews will impact their business. But it’s not always true. It is understood that no business is...

United Airlines is an American International airline that serves North America, Asia, Latin America, the Caribbean, and Europe and wherever in the world people want to travel to. “In 1929, William E. Boeing and Frederick B. Rentschler, and their associates founded United Aircraft Transport Corporation,...

The staff members of every hospitality and tourism organization are its most important resource. How their work is managed (facilitated) directly impacts the success or failure of the organization. The basic management process is the same in almost any type of organization, and it consists...

Introduction This chapter attempts to review the essential background themes and topics for this study. It will critically review existing literature surrounding this topic, providing an in depth analysis in relation to project aims and objectives. The section will explore elements of customer service –...

What is Email Marketing? In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It usually involves using email to send advertisements, request business or solicit sales or donations and is meant to build loyalty, trust or...

Journal Critique Article Reviewed: “Satisfaction Strength and Customer Loyalty” by Murali Chandrashekaran, Kristin Rotte, Stephen S. Tax, Rajdeep Grewal, Journal of Marketing, 1 February 2007, Vol.44(1), pp. 153-163. The article “Satisfaction Strength and Customer Loyalty” is a Marketing Journal that studies about the satisfaction strength...

Throughout the years there had been great changes in a country’s economy, its society, its cultural values and the daily life of human being. These changes have directly impacted the food industry as well which came into being as investment forms locally and internationally as...

The Client Experience Model is a middle-range nursing theory that is broad-based and aimed to guide nursing practice, facilitate positive healthcare experiences and improve health outcomes according to Holland, Gray, and Pierce (2011, p. 36). The theory suggests that when each of the concepts, which...

What I have learned the most from this course is that establishing a business can be a lot more than expected. I had no idea that marketing was such an immense focus on a new business. In the beginning, I figured that mass marketing was...

“If you don’t have time to do it right you must have time to do it over.” – John Wooden, American basketball player and head coach at UCLA “Give them quality. That’s the best kind of advertising.” – Milton Hersey , He founded the Hershey...

There are many different types of customers who go to starbucks, from internal and external customers,returning customers to one-off and potentially new customers. The younger generation may be attracted to go to starbucks because of its popularity and wide selection of drinks, for example someone...

Good service in hospitality is not simply mean greeting the guests with a smile or a simple “thank you” and “please”, it is far beyond that. In addition, satisfied customers are looking for a memorable experience and dynamic service. Or we can say that, excellent...

When customers come to the restaurant, firstly, waiter will choose a table which fit the number of customers and then invite them go into that table or even customers self-choose their table and the waiter will select that table in the app. After that, the...

The article “Case Study of Cross Cultural Communication Issues for Filipino Call Centre Staff and Their Australian Customers” was written by Alison Owens (2008), an Australian Senior Research Associate. Its main purpose is to observe current challenges of cross cultural business communication over the telephone,...

Introduction A marketing manager is a crucial role in a company responsible for enhancing, promoting and influencing a brand’s products and services to both existing and potential customers. A marketing manager needs effective strategies to create and capture customer value while also gaining customer insights....

To manage and predict future growth as well as the profitability of a company it must understand its customers and its relationship with them. To understand this relationship and to put figures against it different metrics could be used in businesses. Companies use the metrics...

Currently, consumers have positive-leaning, yet mixed emotions about AI. The majority of general consumers think that AI will make society better. According to a global independent survey conducted by Arm and Northstar in 2017, 61% of consumers believe that AI will make society better or...

What is SME? The term SME is used to designate small to medium enterprises -companies that have a limited, specified number of employees. The TheUnited States call it as SMB-small to medium business. SME is classified based on a number of employees as well as...

Providing quality and excellent service is very important in Hilton hotel but in the hospitality industry, it is first priority to provide excellent service and satisfy customer needs because the hospitality industry has to provide what they promised and meet customers’ expectations. Why evaluation plan...

Introduction The telecommunications sector continues to be a critical force for growth, innovation, and disruption across multiple industries. We will see the first commercial market deployments of 5G in 2018. One of the most anticipated mobile technology platforms, 5G will be the connective tissue for...

I choose this topic to know much about challenges the consumer cooperatives are facing which act as a barrier to the growth. This research will give me a clear overview of the evaluation of the prospects of consumer cooperative societies. Moreover, the subject as a...

This one idea – that the customer’s experience is the first, last, and primary consideration, and that all strategy and tactics serve their (the customer’s) priorities – is the premise of most of the trends we’ll mention here.Take mobile, for instance. A major trend, for...

Even when your product is the very best on the market, there’s still one factor that could make or break you—customer service. According to an American Express Survey, more than half of consumers have scrapped a planned purchase because of bad service. The survey also...

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In simplest terms, issues are comments about assumptions that haven’t been come up. They’re also, and also might be far more especially, probability for a company to reconnect with people by finding a service or maybe product failure. In such a way, issues are presents...