Essays on Customer Service

To manage and predict future growth as well as the profitability of a company it must understand its customers and its relationship with them. To understand this relationship and to put figures against it different metrics could be used in businesses. Companies use the metrics...

Chapter 2 – Literature Review Introduction This chapter attempts to review the essential background themes and topics for this study. It will critically review existing literature surrounding this topic, providing an in depth analysis in relation to project aims and objectives. The section will explore...

In today’s modern world all most all the companies are getting competitive. The primary objective of each and every company is to be successful. In the exporting and importing industry service quality is an important consideration which is why it is important to achieve the...

Very few customers will let a company know of their dissatisfaction after using their products or service. Others simply walk away and seek services from your competitors. Unfortunately, there are those who will share their bad experience with their friends, family, colleagues and so on....

In any decisions being made, the person who is at the centre of making that decision has to feel they are actively doing so. This is very important as I have seen too often service users left feeling they are just a passive attendee at...

A) Customers Relationship Management (CRM) Customers Relationship Managements used to build up and maintain a good relationship with customers. CRM business model used by Dell is direct business model, where the computer systems are custom-built based on customers’ specifications and services are tailored to customers’...

When customers come to the restaurant, firstly, waiter will choose a table which fit the number of customers and then invite them go into that table or even customers self-choose their table and the waiter will select that table in the app. After that, the...

It is common to hear people say “Good service is good business”. Everyone might agree hundred percent true. Companies which invest hard in their staff in order to promote superb standards of customer service motivates the human resources and in turn convert customers into loyal...

The success of call forecasting for customer service heavily relies on accurate forecasting. We’ve unravelled the top secrets to set you apart in call volume forecasting. From the best practices, tips, tools and techniques, to demystifying work management flow, we’ve got you covered! Why Forecasting?...

Communication plays a very important role towards the development of any organization. Through communication; commands and instructions are passed that guide people on the manner they should perform their tasks. For that reason, it is important for companies to ensure that communication within the company...

“If you don’t have time to do it right you must have time to do it over.” – John Wooden, American basketball player and head coach at UCLA “Give them quality. That’s the best kind of advertising.” – Milton Hersey , He founded the Hershey...

Industry Overview About Industry – Service Industry The service sector, also known as tertiary segment, stands third in three traditional economic sectors. The other two are the essential division, which covers regions, for example, cultivating, mining and fishing; and the secondary sector which covers assembling/manufacturing...

Good service in hospitality is not simply mean greeting the guests with a smile or a simple “thank you” and “please”, it is far beyond that. In addition, satisfied customers are looking for a memorable experience and dynamic service. Or we can say that, excellent...

A merchant can understand how negative reviews can adversely impact business. Many businesses do not like to be involved with online reviews because of the fear that bad reviews will impact their business. But it’s not always true. It is understood that no business is...

Introduction Guest satisfaction has become an important aspect of the hotel industry. Unlike other industries, the hotel industry prospers due to customers’ retention. It is only through customer satisfaction that a hotel can retain its customers. Basically, customers’ loyalty is dependent on the quality of...

Hotels, with the most crucial objective to provide customers with a feeling of home by offering quality services and products. To achieve this goal, we firstly need a bunch of productive, qualified and satisfied employees to manage the hotels and produce all these. However, in...

The article “Case Study of Cross Cultural Communication Issues for Filipino Call Centre Staff and Their Australian Customers” was written by Alison Owens (2008), an Australian Senior Research Associate. Its main purpose is to observe current challenges of cross cultural business communication over the telephone,...

Executive summary The present study aims to provide necessary information about the business operation of the company Athlete Panda that operates in the market of Australia. In the study, discussion has been made about the factors that are considered to be affecting their business operation...

I choose this topic to know much about challenges the consumer cooperatives are facing which act as a barrier to the growth. This research will give me a clear overview of the evaluation of the prospects of consumer cooperative societies. Moreover, the subject as a...