Servicenow Security Management

Introduction

Servicenow security management can reduce the hacking incidents tremendously, by disabling the attempt and alerting the system. This can save a lot of time and energy, that is later spent on reversing the effects of hacking. You can minimize your security mishaps via this automation as it protects your security system by foreseeing the hacking attempt. Let us help you mature your security initiative/efforts/operation/practice.

As per the Ponemon Institute, a firm normally took about 197 days to realize that there was a breach and about 70 days to rectify the situation. That’s a long time and we can imagine the threat and repercussions attached to this. (Taken from Servicenow official website, is it okay?) ( average cost of a breach to an organization. total value of security to an organization. (talk about some major hacking recently and what impact it brought to the business)

The process of maintaining details of the incidents and remedial action is manual, cumbersome and fails to deliver actionable data. With an automated process, not only each and every incidence is recorded in the system, it also connects all the relevant teams involved and prevents further outage by highlighting the recurring events. It can drastically reduces the time it takes to detect a breach until it is neutralized to keep business safe from threats.

Servicenow connects IT with Security operations, making it clear and prominent. We can help build efficient workflows, along with security processes that would be quick and effective in keeping your business safe. We can help connect other 3rd party tools which will facilitate better detection of Vulnerable devices along with having a plan in place in case of a breach. Our area of expertise can help you create a customized approach to your security practice. A highly responsive security operations is the key to an uninterrupted business operation.

Governance Risk and Compliance

Servicenow is a world renowned leader in integrated risk management. It enables a real time resolution of your problems related to Risk and Compliance. It provides a highly integrated program that combines IT, risk and security workflows to utilise less resourceful or productive processes.

The system is completely automated and constantly supervised to instantly recognize the risks and give an appropriate resolution. The real time dashboards helps in deriving at actionable data which in turn helps in increasing efficiency. We have successfully enabled many companies to use GRC for their risk, security and compliance processes.Based on your business needs and requirements, we can provide customized solutions and packages.

Customer Service Management

Customer Service Management enables you to engage your customers or clients effectively along with resolving their problems or queries proactively. We can help you to enhance the customer satisfaction quotient as well as productivity of your resources. Once we automate your process on the basis of your requirements and business type, similar requests or issues will get resolved immediately and that too with least human or manual intervention. This can help you provide an exceptional level of customer service experience.

Maintaining SLA’s and tracking the workflow is made simpler and effective. This will help you generate reports that can provide a great insight into the working of your customer service process. This highly integrated process enables you to derive high productivity from your workforce by allocating requests to a resource who is appropriately skilled, automatically. Since all the channels of communication including email, chat, phone and social media are integrated, it becomes simpler to connect with the customers and forward their requests to the concerned departments for a resolution.

Human Resources Service Management

Servicenow HR management can actually help your firm to have a highly customized and automated workflow. We can help you build a completely automated and most efficient onboarding process. It will cover every process, step by step, with very little human intervention. Moulding it as per your business needs and requirements, we can ensure infinite possibilities. Automation of the standard HR procedures can save a lot of time that goes in manual labor. This diminishes the need of various tasks like calling, emailing and many more tasks that are a part of the daily drill. Tracking of the issues raised and the tasks completed becomes easier and more synchronized.

Technology is evolving continuously and has simplified our lives. With a simple click, we can order food, hire a cab, book our travel, pay our bills, order clothing and shoes and be on our way. Could there be a better way to immortalize our memories if not for video's and photos? Adobe makes everything possible.It offers creative, experience and document cloud services. We offer various adobe programs as their trusted partner.

Third party Integration is one of the most sought-after digital experience management product. In layman terms, it simplifies your customer experience, via web, mobile, or face to face. It enables the IT or the marketers to create, herald and deliver exceptional customer experiences.