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Waiting is often an inescapable occurrence of a lot of settings. People usually remain in line when the request or a service exceeds its availability. Sometimes, clients wait for a few minutes, hours, days or even months to take delivery of the ordered service (Bruner, 2017).
Waiting time essentially controls the assessment of customers. Even though the concept of waiting for the services or goods appears to come in many different forms, in general, but customers take waiting as a negative construct (Kumar, 2013).
The waiting in line for services can often have a negative effect and creates a negative perception of the particular firm (Qureshi et al., 2013). There are classes of costumer in the system, and even if they are all in the queue, server is the one who make a choice whenever to start the service (Zhao and Lian, 2010).
However, notwithstanding the wide multiplicity in methods available to influence customer contentment, it is definitely not a simple exercise to do. An organization may not be able to have full control over waiting process or queue. In addition reducing objective waiting time might not influence a customer’s subjective interpretation of the waiting for the services (Stanoeva, 2015).
There are number of studies stresses the significance of awareness in queues and waiting situations. Customer’s impatience has been dealt with in the queuing literature mainly in the context of customers abandoning the queue due to either a long wait already experienced, or a long wait anticipated upon arrival (Ismael, 2014). Queuing has become a symbol of incompetence for organizations.
Universities also face the same kind of problems. Regardless of the managing the duration of the line few of the factors that are accountable for long waiting lines or delays in providing service which is lack of passion and dedication to work on the part of the force overloading of available staff, and not enough staffed etc.
These put staff under stress and tension, hence tends to dispose of a student without in-depth probing, which often leads to dissatisfaction (Qureshi et al., 2013). This paper is based on the understanding that most of these difficulties can be managed by using queuing model to determine the waiting line performance.
Queue management systems have now been the successful instrument in several sectors to administer the flow of customers. Establish queuing systems consist of actually waiting of your numbers to be displayed or called in the digital display (Almario, 2016).Student and career service centres” are one of the busiest departments in any educational establishment.
Most students being busy with their busy academic programme and find it complicated to spend hours waiting in line outside a student services or an organizational office. The explanation provides students the flexibility and ease to access these conveniences on without any hassle.
The expressly designed systems for universities and colleges give students and the staff the capability to handle all student-staff connections with ease, through self-service kiosks (“Student and career service centers” 2014).
In universities and colleges touch screen self service kiosks are now becoming widely popular. Reason for their popularity and wide acceptance is that it offers the flexibility and ease of convenience to both students and teachers (“Education queue system”, 2014).
Kiosks are used as means of taking prior arrangement, recharging payment cards for food and printing. Moreover, they are also being used extensively in libraries for borrowing and making payment for books.
For example, in university and collage services (library photocopies, etc…) our self service kiosk works as a single point of multimedia information for students and teachers.
Information about exams, schedules, etc can directly be viewed from a single touch. The kiosks can also replace the common access and attendance systems, both for employees, students and teachers (“Education and Teaching” 2014).
It’s been a problem in Urdaneta City University that students are having a hard time during examinations. The queue in the different offices, where they need to attend to finish paying tuition fees seems like a cinema having a blockbuster movie.
There are many students waiting in a long line and this is the same scenario during evaluation of grades It indicates that waiting in line or queue causes inconvenience to the students of the university.
In today’s quick moving life time has become more expensive and valuable service especially in developed countries where the standards of living are very high. So as a result people are less eager to wait for services.
This is an increasing realization by institutions to make their customer satisfied and also to maintain them to get business in today’s bloodthirsty environment. Finally, advances in technology such as computers, internet etc., have provided firms with the ability to provide faster services.
Addressing the troubles of queuing involves a trade-off between the customers waiting time and of providing faster service (Mathijsen and Zwart, 2016).
Schools, colleges and universities use RFID cards and badges to integrate systems and services on campus, getting better efficiency for campus staff and students, while increasing revenues for campuses.
Students RFID badges are often combined with access manage detection and transactional application into one card. An RFID card offers a complete range of ID badge and campus card solutions, everything from the card printers themselves to the integration to systems and services (van der Gaast et al., 2016).
Given that a safe environment starts with proper identification of staff, faculty, students and visitors at the school. A school ID card system produces staff and faculty ID badges, student ID cards and visitor badges. Furthermore, scan student ID cards for attendance, campus events and tardy tracking using handheld mobile devices with access to the student database from anywhere on campus.
Furthermore, securing key entrances and controlled areas of buildings with access control systems and CCTV video security considerably increases security and awareness. A university visitor management system helps university staff to match a student with their parent or guardian when a student is signed out of university.
More important now than ever, a proper alert system for a university’s emergency response plan will put the university in the right position to manage and respond to emergency and crisis situations.
Additionally, an RFID card is a provider for many other campus-related solutions, such as student parking passes, campus-branded lanyards and much more.
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