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Communication challenges and strategies revolve around management and how they handle employees with behavioral issues or poor work performance. My team and I sat discussed our thoughts on the case study; the following will be some thoughts we shared about companies who hire stable employees, as well as strategic solution associated with communication for their first job based on our topic on McDonalds. After taking too much time interacting with customers, colleagues, supervisors, and managers can lower the performance percentages. The paper will include a detailed analysis on how a well-structured organization is developed. Topics in the report will also cover content motivation and employee performance. Employees with behavioral issues will be discussed as well in the paper, along with how to overcome these problems. Developing a strong communication plan and creative strategies can help save a company from future issues in the future.
“As the world’s leading foodservice retailer serving nearly 70 million customers daily in more than 100 countries, McDonald’s recognizes the importance of having good people in place in order to deliver an exceptional customer experience” (Adams & Anderson, 2016). “McDonald’s values state their belief that a team of well- trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high engagement, is essential to their continued success” (Adams & Anderson, 2016).
The Global Shared Business challenge involves selecting quality and talented employees to deliver excellent results in a fast pace work environment. McDonalds grew to become very popular because that grew from delivering amazing burgers, fries, and selling privately owned franchises as well on a global and international scale. “McDonalds has Global Shared Business services that are built upon strong partnerships, investors, and franchises” (Adams & Anderson, 2016). Recruiting quality talent proves to be a challenge in today’s society due to a lack of education, skills, training, experience, and knowledge on specific tasks that are in high demand. For example, if McDonald’s were to hire a Shift Manager or Assistant/General Manager he or she that is applying would need to have at least 1 or 3 years of management experience in order to be eligible for the position. Working in the fast-food industry requirements a special and talented individual to perform fast and work under constant pressure to deliver results with excellent customer service.
Organization is the backbone to any company that has morals, goals, and policies in order to stay relevant. Leadership and management both play a huge role with organizational structure because he or she has to development successful strategies. Managers are train to keep stores running in a well-structured way by keeping track of cleanliness, neatness, organization with labels, supplies fully stocked, utility bills paid on time, employee schedules updated daily/weekly, uniforms and maintain a sales quota. Some employees within the organization may not agree to certain individuals being hired because of gender. Certain employees may think office work and desk work are specific for female or heavy equipment and lifting are for males only. Gender can be a communication issue within an organization because some employees may not agree to a certain individual being hired.
Positive reinforcement and awards to the best employees can lead to better performance along with motivating other employees to do the same. Honoring prestigious employees shows them that not only management, but the company as well appreciates their hard work and dedication to delivering quality results. Men and women who struggle to get back and forth to work every day suffer from stress that could in damage their performance. As a manager, it’s important to say things such as thank you and keep up the good work to encourage him or her to stay with the company while doing a great job. Using positive and negative examples can be used for educational purposes to lead the staff members in the right direction for greater success.
If a new employee has never had a lot of experience in a work environment they may be shy and quiet or standoffish, these are forms of nonverbal communication that are simply a nervous feeling that can be misunderstood by the existing employees to mean that this new employee is rude or stuck up. My team main points consist of accountability, agreeing with my original idea, he stated “Some of us are not comfortable in public especially when it comes to showing people their development opportunities but then they see the that there is a structure that is there to help them to encourage them to get involve in their leadership development that will became them to be a better leader”. “We achieved our five-year strategic plan in only three years, and then set in place the GSS 2020 Strategy to continue our momentum toward our vision to be a world-class shared services organization” (FCG Case Study, n.d.).
Tackling behavioral issues focuses on one problem at a time in order for them all to be resolved. When employees show signs of aggression, emotional break downs, depression, anxiety, or hostility it is important that the manager or supervisor to pull him or her to the side to investigate to determine what is the problem and how they can resolve it. Monitoring irregular behavior can help the manager determine the actions of necessary steps to fix the issue. Conducting personality/character tests, skill assessments, and critical thinking examinations can help the business determine the type of person he or she is planning to hire if placed in a stressful and fast pace environment. Hosting conventions is a great way to offer company counseling with an employee who shows signs of poor performance, warnings for tardiness, bad behavior, and conflict. “Those in the latter group often explain that they were not adequately trained to manager students with behavioral problems or they believe that teachers who are effective classroom managers are inherently talented in rectifying disciplinary issues demonstrated by children at school” (Crothers, L. M., & Kolbert, J. B. (2008). Managers should always practice what he or she teachers because it shows a strong level of influence on behavioral issues. If more managers show examples of being calm, and level headed under stress proves that he or she is a positive role model.
Behavioral issues are handled in in a fair and timely manner according to company procedures, and policies in the employee handbook. Employees whom have had counseling and interventions with the supervisor including manager should be monitored closely after the session. Once behavior and performance has changed over time he or she should be rewarded for their hard work and great attitude towards staff. Aggressive toward customers, clients, and co-workers should not be tolerated. Positive reinforcements be rewards such as incentives, extra hours, gift cards, free meals, discounts on shopping, and/or promotions.
In conclusion, the important roles that all leaders must fill requires: motivate employee and using positive reinforcement towards all employees no matter what gender, race, ethnic background or religion. Analyzing and overcoming behavioral issues are important roles for all companies especially the fast-food industry. Monitoring poor behavioral is critical to any business because it reflects how the company is presented to the public. Managers are tasked as well with conflict management to resolve any issues employees may have with each other to maintain business standards. Being kind and appreciative toward all employees will help them perform better with higher confidence, and motivating others do good as well. Treating all people in today’s society with respect is low, and more leaders should offer diversity training in order to become effective managers to keep business production high.
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