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As more instances of unethical behaviors and lack of integrity are unearthed within an organization the need to establish a code of ethics document will be needed. This document is written by professionals whose primarily goal is to ensure that employees continuously act in a way that coincides with organizational values and principles. This serves as a way to protect the company if an employee is caught performing unethical actions based in the code of ethics. An organization may be able to become successful based on savvy business factors however, if unethical practices occur it can easily destroy all the legit work that was performed.
The reason many professionals act in unethical ways is to get ahead within their business. While this may seem ideal for initial success it can ultimately hurt the organization long-term. An ethical organization may have more struggles in the beginning of operations however, following the guidelines set forth in the code of ethics will lead to tangible results all while keeping the origination positive in the eyes of investors and the public. Having a code of conduct document will not be the only way to guide employees towards ethical behavior. Leaders will be entrusted to motivate ethical behaviors by example through the display of thoughts, values, attitude. This paper will establish guidelines for all CVS Pharmacy employees to follow in order to keep the organization ethical and profitable.
CVS is an organization that is responsible for providing medication to customers in order for them to live their lives in a healthy and comfortable way. Rather than just providing medication, CVS will play a more active and supportive role which includes advising customers on their prescriptions, providing support when needed, as well as offering walk-in services in order to help customers on their path to better health. In order to accomplish this CVS has adopted a vision that aligns with the highest ethical standards while abiding by all applicable laws and regulations. Regardless if a customer is filling a prescription or just stopping in to purchase a snack, CVS will ensure that all employees take the upmost care with all provided services and customer privacy concerns.
CVS has been the forefront of prescription medication, health and beauty supplies, household items, snacks, beverages, and plenty of other useful items. Considering that CVS is on a mission to provide and help customers on a path to better health a set of values and principles must be established in order for all employees to understand and abide by. The value and principles that CVS acknowledges consist of the following:
In order for CVS to supply customers with certain services personal data collection will be utilized. The type of data collected will fall into two categories:
Failure to abide by CVS ethical practices is an extreme offense regardless of the situation. Colleagues who perform any unethical behavior can disciplined up to and including termination. The following consists of possible disciplinary actions than can occur depending on the violation.
Due to the nature of how businesses operate CVS understands that there are a number of factors that can influence an individual from making unethical choices against this policy. Tight deadlines, competing interests, lack of ethical support, and other factors can easily influence how decisions are made ethically or unethically. Therefor it is the responsibility of all colleagues to report any unethical issues they are witness to. That is why CVS has adopted a ‘see something, say something’ policy and has given colleagues several options when reporting issues:
Regardless if CVS employees are working in the pharmacy or front store each member will be responsible for following the guidelines set forth in the code of ethics. This will help ensure that all organizational operations can continue without sacrificing the time and effort it will take to resolve issues that could have been avoided. It is detrimental to work in ethical manners considering that it can have a negative impact on the business. For instance, a recent unethical situation that CVS was involved in was the denial of a prescription for a transgendered woman. The situation occurred at a CVS store based out of Arizona where a pharmacist knowingly did not abide by the ethical values and commitment to customers that CVS stands for by refusing to fill one of three prescriptions. Instead of pulling the customer aside to have a private conversation the pharmacist in question was loudly proclaiming the denial of the medication without affirmed identity in front of other CVS staff and customers. After leaving the store the customer proceeded to call the CVS customer service line with no resolve. This then led her to file a complaint with the Arizona State Board of Pharmacy.
We live in a world that is always connected and actions performed by an organization can immediately be put in the spotlight causing a series of events that negatively impacts business operations. This example shows that unethical behavior can have its consequences and now CVS is in the spotlight. Even though this action was based on one person, CVS as a whole will look bad in the eye of the public. They can be seen as an organization who may or may not care about the rights of the LGBT community. Now CVS is responsible for damage control in order to resolve the situation and ensure that the public knows they are LGTB friendly.
Regardless of one’s own personal beliefs they must be set aside when aiding customers in their path to better health. Leaders have the responsibility to ensure ethical standards are met regardless of personal beliefs of everyone involved. Training for all employees must take place, preferably on an annual basis that will give employees time to ensure they know and understand the code of ethics document. A number of organizations serve this document to employees as a quick checkmark that shows they understand the ethical behavior involved with their work however, to better ensure that the organization is prepared, the right amount of time and resources should be given to all employees. A code of ethics document isn’t supposed to be a document to show that an organization is ethically sound, it is supposed to be a way of life for the organization whereas all employees should follow.
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