Total Quality Initiatives in an Organization

Total quality describes the culture, beliefs system, and attitude of an organization to strive and provide customers with services and products that satisfy their needs and beyond. It is a customer oriented approach that centers on the implementation of customer satisfaction initiatives; therefore, leadership impact ideology is needful for a successful implementation of a total quality paradigm. Leadership is the most important factor that influences the vision of an organization; its efficacy, prowess, strength, and authority emanate from profound ideology, genuine purpose, and core values that influence the strategy, structure, and direction of an organization.

Total quality initiatives will always work if initiated, implemented, and executed in a correct manner, and it is motivated and driven by leadership of an organization from a clear, compelling, and sound ideology that has genuine purpose and core values. For an idea to become a culture of an organization, it must be encouraged, supported and enforced by the management of that organization. The following processes are necessary to provide an organization with a total quality paradigm.

Organizational structure: The management of an organization needs to develop leadership and managerial approaches and strategies that are in line with total quality standards. Excellence can only be attained using a new management style that concentrates mainly on customer satisfaction, continuous improvement, involvement of employees and waste elimination. Total quality implementation is meant to build and complement good initiatives and ideas that are already part of an organization.

Organizational culture: It is the duty of the management to proffer enabling environments that encourage total quality along with strong ethical values. To achieve a long term goal, a leader must establish and nurture a strong organizational culture that centers on total quality, pass it on to the organization’s future generations. Both the employees and the executives will come and go, but an established culture lasts much longer. Therefore, the leadership of an organization should establish a culture that highly promotes strong team work, coordination, and support from the upper management.

Organizational stature: Every organization has certain levels of attainment and achievements; such heights need to be improved upon on regular basis to give room for constant growth and improvement. There must be a progress picture of the future with long term goals that focus on the cardinal principles of total quality: plan, do, check, act, and analyze. There should be instituted roadmaps to managing future competitions and harnessing comparative advantages; this would create a measure towards increasing an organizational stature.