Reastaurant Reservation System

The project Smart Reservation System includes food ordering and table reservation at his nearest or far restaurant with online payment. It is an arrangement made in advance to have a table available at a restaurant. While most restaurants in most of the world do not require a reservation, and some have no policy or simply any channel for making one, so-called higher-end restaurants mainly in overcrowded cities often require a reservation, and some may have tables booked for weeks in advance. At particularly exclusive venues, it may be impossible to make a reservation on the same day as the planned visit.

Scope This application will be used by multiple users and restaurant at a time, for now the scope of this application in Karachi restaurants. This app almost covered all the restaurant chain in Karachi in your mobile phone.

Business Goals Smart Reservation System is the general application which is used by multiple users and restaurants.

Overall Description

Product Features Following are the major modules that will be included in our project:

• Master Panel · Sub admin panel (Restaurant admin panel)
• Restaurant can insert, view, update, delete own information.
• User panel (Mobile end) user can view updates, add their requests about reservation.
• Reporting
• Inventory Management
• Online payment.

User Classes and Characteristics Master Panel: Characteristics : On request add/ delete restaurant Sub Panel (Restaurant panel): Characteristics: Insert/update/delete on all provided functionalities/features · User Panel (Mobile end): Characteristics: Insert/update/cancel order.

Benefits to Restaurant Nowadays it has become common for fine dining restaurants to offer table reservations to their clients. In fact, this service has become an integral part of a restaurant’s operation, because of its multiple benefits. Even though there are still types of restaurants that prefer the modality of first-come, first served, the majority of fine dining and casual restaurants organize their operation through table reservations. As it has become part of restaurants’ service to offer reservations, clients are tending more and more towards making use of this offer, and for some people, it has become mandatory to make a table reservation before going out to a restaurant since there are also benefits for the client in this type of services.

Benefits to Clients A client will always benefit from being able to make a table reservation at the restaurant to which he wishes to go. Nowadays, most people prefer to go out knowing that they have a reservation, instead of incurring the risk of not getting a table at the desired place. A clear benefit of making a table reservation for a client is the security that they will experience when going out to a restaurant. i.e., making a reservation will guarantee the client that he will receive his table at the time and place he has planned. It is an advantage for the customer to know in advance that he will not have to go through the trouble of waiting until a table is available, or being put on a waiting list, or in the worst case, needing to find another place to eat, because the one chosen won’t be able to serve him. Another important benefit of making a reservation in the desired restaurant is the better quality of service one will receive. As the restaurant knows at what time and with how many people the customer will arrive, a comfortable table with enough seats and space will be reserved, and the restaurant’s staff will be prepared to serve the arriving group.

Benefits of an Online Reservation System Traditionally, restaurants have managed their reservation systems with a reservation book, which means they received the reservations via telephone calls and wrote them down in a book. Nowadays, because of the massive use of the Internet and its benefits, experts have seen the opportunity and great added value of creating online reservation systems, and already many restaurants have replaced the traditional format with these new systems. An important advantage of online reservation systems is the flexibility they offer when making a reservation. When reservations are managed in the traditional way, patrons will only be able to call a restaurant to make a reservation during operational hours.

On the contrary, when reservations are managed through an online reservation system, customers will be able to make their reservation at any time and from any place they choose. In general, patrons will have a better experience when making an online reservation, because it will be a quick process, the service will be available 24/7, and the system will provide all the necessary information in order to make the desired reservation with tranquillity. Restaurants will experience a great number of benefits when using an online reservation system. Some of these benefits translate into a decline in incoming phone calls, a better control of the capacity of the restaurant and the number of reservations one will be able to accept, and many handy statistics and reports that will help to analyse the business in interesting ways. These benefits arise from a wide range of management tools provided by online reservation systems, like operational reports, floor management software, customer reservation histories, and customer databases that include customer data and preferences, and grow with each new table booking.

Restaurants will also be able to track cancellations, and manage walk-in and waitlists in a better way, eliminate over bookings, and create target email and postal mailings with the information from the customer database. Some online reservation systems include integrated email marketing tools.